Twelve tips on how to listen better.

Many people feel unheard by politicians, their friends, or partners. This has far-reaching consequences, for democracy on a large scale, but also for everyday life. And the two are probably inextricably linked. Every adult education center offers rhetoric seminars on how to speak well, but very few people know or teach how to truly listen. Yet it is the foundation of our interactions. We therefore asked two listening experts how to make the other person feel comfortable, how to approach a superficial conversation with someone else, and how to avoid a superficial approach.