The future of Türkiye's most prestigious profession will change with technology! Artificial intelligence support has arrived

Tesla, one of the world's most notable automotive and technology companies, has taken a revolutionary step in car repair. According to the news in Sözcü; The company is transforming the classical repair concept by implementing artificial intelligence-supported service representatives. This new system, launched as part of a pilot application, aims to increase customer satisfaction and make service processes more efficient.

Tesla initially launched AI-based vehicle repairers in 10 different pilot regions. However, this AI is not a robot that directly intervenes in vehicles; it rather provides important support in the background by taking part in service processes. The system analyzes customer communication and facilitates dialogue between service personnel and vehicle owners.

Service Quality Increases with Real-Time Emotion Tracking

The newly developed system scans correspondence with users instantly. It analyzes not only the written content but also the emotional tone of the messages. The system detects messages that contain customer dissatisfaction, anger or complaints. In such cases, artificial intelligence warns the service personnel to take faster action and ensures that the process is managed more professionally.

Delays Are Reported Before They Happen

Artificial intelligence plays an active role not only in communication but also in operational processes. It predicts possible delays in parts supply or labor processes and informs the customer in advance. In this way, unexpected surprises are eliminated and communication gaps are prevented.

New Feature for Mobile Application: "Escalate"

Another notable innovation was the "Escalate" feature that Tesla integrated into its mobile application with this system. Users who are not satisfied with the service process can directly forward their requests to a more authorized representative by typing this word. In this way, users can not only get support but also reach decision-makers and get faster solutions.

Security Shield for Artificial Intelligence

Tesla executive Raj Jegannathan emphasized that the system aims to transform the customer experience and stated that various security measures have been integrated to prevent abuse. If the feedback in the pilot regions is positive, this AI-supported system is planned to be used in wider areas.

The Traditional Understanding of Repairing is Changing

Car repair, one of the most respected and labor-intensive professions in Türkiye, has entered a transformation process with these developments. The integration of artificial intelligence into the system adds a new dimension to the tradition of classical craftsmanship. Machines now support manpower not only in the production line but also in service areas.

If the new system achieves global success, it is expected that similar applications will become widespread in many countries, including Turkey. In other words, car repair, which is considered "Türkiye's most royal profession", will be mentioned together with digital masters in the future.

Source: News Center